Certificates Express Ltd. - Birth, Death, Marriage, Citizenship, Permanent Resident, SIN, Passport
Contact us at:

(416) 96-BIRTH (962-4784)
Toll Free: 1-877-663-6606
Fax: (416) 962-2968
info@certificatesexpress.com

Or, you can visit our office at:
40 Pleasant Blvd., Suite 100
Toronto, Ontario   M4T 1K1



We are NOT a government agency

TERMS AND CONDITIONS

We are NOT a government agency.

  1. Certificates Express Ltd. herein referred to as "CEL" certifies that all information the applicant provides, both written and/or verbal, will be held in the strictest of confidence. All information supplied will only be used for obtaining certificate applied for on applicant's behalf and for no other purpose.

  2. Applicant assumes all responsibility and liability that the information on government forms is true and complete. "CEL" assumes no responsibility for any errors, omissions or incomplete or illegible information on application forms.

  3. Where required, all forms must have an authorized guarantor in order to process.

  4. Applicant must qualify based on government standards in order to receive and/or be eligible to receive certificates.

  5. The authorization letter provided must be included with each order for "CEL" and/or one of its authorized representatives to obtain certificates on your behalf.

  6. "CEL" assumes no responsibility and/or liability for government processing and/or producing of certificates.

  7. Applicant agrees to be bound by the following terms and conditions with regard to PAYMENT:
    • Payments by Visa, Mastercard, PayPal, debit card, other.
    • All payments and transactions are final. Any requests for refunds must be made within 24 hours of placing the order. A minimum administration fee of $100 + G.S.T. may apply.
    • The aforementioned term and condition is in full force and effect until "CEL" has received written notification from the applicant of a cancellation in such a manner as to afford "CEL" reasonable opportunity to act on said request.
    • "CEL" agrees to charge applicant only for services, government fees, G.S.T. and delivery charges, if applicable. There are no G.S.T. charges on government fees.
    • "CEL" service fee is over and above any applicable government fees.
    • Payments can be made in the form of a certified cheque, money order or bank draft. However, processing period will only commence upon clearance of funds.
    • The applicant agrees that "CEL" is not responsible for credit/debit authorization or approval.
    • The applicant authorizes "CEL", in accordance with the following terms and conditions, to initiate credit/debit entries on behalf of the applicant.

  8. "CEL" provides Urgent/Rush/Accelerated Service only when the following terms and conditions are met:
    • The service is offered by the jurisdiction in charge of the certificate being requested.
    • Where required, a valid guarantor must be available for confirmation - this is a government requirement.
    • All government terms and conditions must be met.
    • The authorization letter provided must be completed and signed and must accompany application in order that the "CEL" authorized representative can submit and obtain certificate documents.
    • Government holidays and closures for any reason(s) may delay Urgent Service.
    • In some cases, proof of urgency must be provided. Please contact us for more information.

  9. "CEL" provides Regular Service when the following terms and conditions are met:
    • Regular Service is based on standard government processing. Time frame for receipt of the requested documentation varies by jurisdiction.
    • Any time frame quoted regarding the receipt of requested documents is an estimation, not a guarantee.
    • In some cases, the applicant will be notified by "CEL" upon receipt of certificate from the government. In other cases, the issuing government will forward the completed doccument directly to the applicant. This varies by jurisdiction.
    • All other terms and conditions apply.

    • All applicants must be registered at their municipal registry office to be eligible for a birth certificate. Please note that there is a minimum one-month processing time for provincial records to reflect the municipal registration.